Travel Agents

Customers

To access your booking results and documentation, please use the username registered to your account and the required password to login to your Travel Agent Console.
To access your bookings, saved or submitted, please use the email registered to your booking and the Travel Plan ID (or Invoice Number) to login to My Plans.
 

Cancellation

Cancellation and refund policy - accepted as part of the Customer Terms & Conditions
Cancellation & refund policy In the unfortunate event that you need to cancel a Stay on your Travel Plan (or part thereof), please understand the Cancellation and Refund Policy from the Customer Terms and Conditions accepted in the Travel Plan Authorisation:

The Pay Now amount (Paid) is non-refundable for a confirmed booking. We strongly advise that the Customer have a travel insurance policy coverage for the non-refundable Pay Now (Paid) amount in the event that the Customer has cause to cancel a confirmed booking.

Cancellation includes a Reduction of Rooms or Nights for a confirmed booking. For a Reduction of Rooms or Nights - calculate the new/revised Stay as per the Travel Plan at www.monasterystays.com; the new/revised Stay will be documented in your updated Booking Information Package. The difference in the Pay Now amount between the original Stay and the new/revised Stay is defined as the Post Confirmation Amendment in the Booking Information Package. The Post Confirmation Amendment is not refundable.

For Reduction of Rooms or Nights or Cancellation of a confirmed booking at or within seven (7) days of the Arrive date, the Customer will be charged an additional Late Cancellation Fee equal to one (1) night of the Pay Later/Balance Payable at the Accommodation amount for the confirmed Stay. The Late Cancellation Fee is part compensation to the Monastery for the room(s) unoccupied. The Late Cancellation Fee is invoiced by Monastery Stays on behalf of the Monastery using the secure e-commerce gateway; settlement is required within 5 business days of the date of issue. Payment of the Late Cancellation Fee will be receipted in the Booking Information Package.

Cancellation of a Group Booking (10+ guests) within 30 days of the Arrive date will incur a Late Cancellation Fee equal to one (1) night of the Pay Later amount. The Late Cancellation Fee is part compensation to the Monastery for the room(s) unoccupied. The Late Cancellation Fee is invoiced by Monastery Stays on behalf of the Monastery using the secure e-commerce gateway; settlement is required within 5 business days of the date of issue. Payment of the Late Cancellation Fee will be receipted in the Booking Information Package.

Cancellation while within the dates of a confirmed Stay, settlement of the Balance Payable at the Accommodation is at the instruction of the guest house Director and will be advised to you and/or presented for settlement through your Travel Plan.
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