Travel Agents

Customers

To access your booking results and documentation, please use the username registered to your account and the required password to login to your Travel Agent Console.
To access your bookings, saved or submitted, please use the email registered to your booking and the Travel Plan ID (or Invoice Number) to login to My Plans.
 
Is your website secure? Yes.

We use encryption on all booking data held securely in our proprietary database.

All financial data and transactional processes are completed in PayPal's e-commerce gateway, which is PCI-DSS compliant. This provides independent assurance, global best practice, leading security measures for both you and us in handling financial transactions.

Our web-hosting provider supports us with the latest, best practice software and monitoring systems in defence against viruses, hackers and spyware. We monitor our website activity on a daily basis to ensure everything is working correctly.

We use the best specialist advice we can on these matters.
Back to Top How secure are my credit card details? They are absolutely secure.

Your credit card details do not pass through our website.

All financial data and transactional processes are completed in PayPal's e-commerce gateway, which is PCI-DSS compliant. This provides independent assurance, global best practice, leading security measures for both you and us in handling financial transactions.

The PayPal e-commerce facilities are integrated with our website and denoted by the ' https:// ' preceeding the URL in your web-browser address bar.

Read more about:

PCI DSS Compliance and your Card Security

PayPal - Monastery Stays e-commerce gateway is PCI DSS Compliant

Completion of the Travel Plan Authorisation means that authorised funds are held by Monastery Stays within PayPal's secure systems until we have organised your bookings. If a Stay is confirmed, then we complete the Pay Now charge for the confirmed Preference(s) against your your authorisation. The authorisation is released once the Travel Plan is complete.
Back to Top What credit cards do you accept? For the Travel Plan Pay Now Authorisation, we accept those credit cards processed by PayPal, which in most jurisdictions, is MasterCard and Visa. AMEX is not supported by PayPal in all countries/states.

Check PayPal accepted payment options in your country.

We do not accept credit card details via email for the Travel Plan Pay Now Authorisation, you must complete the secure online process, which submits the detail of your Travel Plan to our booking system along with the approved authorisation.

Please read: Pay Now Authorisation &PayPal

The Pay Later amount indicated for a Preference when confirmed is payable at the confirmed monastery or convent guest house. The methods of payment at each guest house is clearly detailed in the 'Important Information' section of every guest house Overview page.

Groups - due to venue requirements and the value of deposits, group bookings may be required to complete the Pay Now and balance of Total Cost transactions via bank transfer. You will be advised with bank co-ordinates provided through your Travel Plan.
Back to Top Pay Now Authorisation We utilise PayPal as a global leader in the provision of e-commerce services, they are specialists and assure the correct level of security for your financial transactions.

Many businesses selling goods/services online provide their own e-commerce systems to process credit cards, but without dedicated technical and security maintenance, some of these online payment systems are not what they seem.

By utilising a PCI-DSS compliant service, we provide you with independent assurance, global best practice and the highest security measures for both you and us in handling financial transactions.

For more information about PayPal and its services, Click Here

You do not have to use a PayPal account, you can use supported credit and debit card options for completing the Travel Plan Pay Now Authorisation.

Select your preferred authorisation method on the first screen (https://paypal.com...) you are presented with after the Checkout screen.



Note: If you have a PayPal account or have visited PayPal or eBay previously your web-browser may remember this and present a screen that looks different to that shown above.

If you do not wish to log in and complete the Travel Plan Pay Now Authorisation via a PayPal account, then click the link you will see on the left hand side of the PayPal screen to continue and use your credit or debit card.

If you have any difficulty authorising your Travel Plan via PayPal, please:

1. Click 'Return to Monastery Stays', within the PayPal process.
2. Save your Travel Plan.
3. Contact PayPal Customer Service in your Country.

PayPal is a globally recognised and secure payment gateway. Monastery Stays cannot contact PayPal on your behalf. PayPal will only discuss transaction matters with the account or card holder. Monastery Stays cannot affect individual transactions and only accepts payments made using this secure gateway.

Transactions processed using your credit card incur no transaction fees to you, we bear the transaction fees as a part of the provision of secure online payment facilities - so the price you see on the Travel Plan screen (in Euros) is the price you pay, converted at the exact rate from your domiciled currency (eg $USD) per your credit card merchant (eg VISA) at that point in time.

If you are a Travel Agent, commissions rebated to your credit card, similarly do not incur a fee, it is simply a net reimbursement against the Pay Now amount charged upon confirmation of the Stays on the Travel Plan.

Groups - due to venue requirements and the value of deposits, group bookings may be required to complete the Pay Now and balance of Total Cost transactions via bank transfer. You will be advised with bank co-ordinates provided through your Travel Plan.
Back to Top What does the Pay Now button do? Clicking Pay Now will take you to Monastery Stays secure payment gateway, PayPal where you will complete the Travel Plan Pay Now Authorisation
  • You will enter a secure, data encrypted, PCI-DSS compliant environment as shown by the 'https' PayPal address in your web browser.
  • The secure payment gateway accepts standard credit and debit card transactions and PayPal accounts.
  • The Pay Now Authorisation transaction securely passes your Name, Address and Email to connect with your Travel Plan.
  • We only receive a valid Pay Now Authorisation which then enables processing of your Travel Plan. We do not receive or have access to your credit card or account details - our process ensures high standard security in caring for your booking.
  • Click Here to Read about PayPal

Having difficulty authorising your Travel Plan via PayPal?
  1. Click Return to Monastery Stays, within PayPal
  2. Save your Travel Plan
  3. Contact PayPal Customer Service in your Country
Monastery Stays cannot contact PayPal on your behalf. PayPal will only discuss transaction matters with the account or card holder. Monastery Stays cannot affect individual transactions and only accepts payments made using this secure gateway.
Back to Top Exchange Rates All Prices on the website are quoted in and transacted in the currency of Europe - the Euro

As explained in the Customer Terms and Conditions acknowledged in submission of your Travel Plan:
  • Monastery Stays completes the charge for the Pay Now component of the Total Cost per confirmed Preference

  • The Pay Later component of the Total Cost is the balance paid by you at the guest house.
The actual conversion rate between the Euro and your domestic currency for the Pay Now charge is determined by your credit card company/PayPal account.

Monastery Stays has no control over the conversion rate for this transaction, it is shown to you on the secure PayPal transaction screen before you complete the Travel Plan Authorisation.

If you are looking for a simple foreign exchange calculator for approximate comparison, try xe.com
Back to Top Website Privacy, Security and Usage Policy The following statements outline the Privacy & Security and Site Usage policies. Use of the site implicitly contains your agreement to these legal conditions.

Monastery Stays (www.monasterystays.com) is owned and operated by Monastery Stays ABN 79 497 849 837

Links:      Privacy    Disclaimer    Copyright    Disputes   


Privacy
Statement of Principle

At Monastery Stays ABN 79 497 849 837 we are committed to protecting the privacy of visitors to our website. We will use our best efforts to ensure the information you submit to us remains private, and is used only for the purposes you agree to. The following reflects our commitment to you.

Your consent to this privacy policy:

By using our website, you say you agree with the terms of our current privacy policy as posted in this area of the FAQs. If you do not agree with any term in this policy, please do not use the website.

General Information Collected from Visitors to the Website:

Cookies are used from the Monastery Stays website and Google Analytics to collect information.

'Cookies' are standard internet protocol files which your web browser uses for temporarily storing identity and connection to a website in order to facilitate your use of that website.

In general, we gather information about all of our users collectively, such as what pages users visit, for how long and how they navigate around the website. We only use such data anonymously and in the aggregate.

This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for you.

When you look at the pages on the Monastery Stays website, Google Analytics automatically records information that identifies, for each page accessed:
  • the IP (Internet Protocol) address of the machine which has accessed it;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the entry and exit webpages visited; and
  • the type of browser and operating system you have used.

Most web browsers are initially set to accept 'Cookies'. If you'd prefer you can set your web browser to refuse cookies or to alert you when 'Cookies' are being sent.

Refusal of 'Cookies' at the site you enter may result in an inability to visit certain areas of the site or to receive personalised information when you visit the site.

Specific Information Collected from Customers of the Website:

Personal information (name, address and email address) are collected for the express purpose of delivering the booking service.

All personal information provided in use of the website is collected over Secure Sockets Layer (SSL) encrypted pages (denoted by the 'https' in the URL shown in your web browser address bar).

SSL is a protocol that provides communication privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.

Financial transaction information is completed within the secure transaction gateway integration with the website, please see the Frequently Asked Questions on this website. No credit card information is stored by Monastery Stays ABN 79 497 849 837.

All personal information are maintained in secure databases with controlled access.

Monastery Stays ABN 79 497 849 837 will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your secure access details to a third party, or through any unauthorised access.

You can also help us keep your personal information secure by ensuring that any access details you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.

How do we use the information collected?

Your personal information and the information we gather about your visits to our website is used solely by Monastery Stays ABN 79 497 849 837 for the express purpose for which it was collected.

It may also be used by us to improve our services and websites, and to contact you regarding other products and services, which may be of interest to you (including those we may offer jointly with other companies).

At any time, however, you may opt out of such future contact.

At times we may retain third parties to process and analyse data we collect on our websites, including Personal Information, solely to help us improve our services and our websites.

In addition, if you order a service from us, we may share personal information with suppliers and other third parties to allow delivery of such products or services. These suppliers and other third parties are not authorised by us to use your Personal Information in any other way.

Finally, please note we will release your Personal Information if required to do so by law, or by search warrant, subpoena


What exceptions are there to this rule?

Monastery Stays ABN 79 497 849 837 will collect, use and disclose more extensive information than stated above in the following circumstances:
  • unauthorised attempts to access files which are not published Monastery Stays pages
  • unauthorised tampering or interference with files published on the Monastery Stays website;
  • unauthorised attempts to index the contents of the Monastery Stays website by other sites;
  • attempts to intercept messages of other users of the Monastery Stays website;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion an offence is being committed; and
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of South Australia or Commonwealth of Australia, or interfere with the use of the Monastery Stays website by other users.

Monastery Stays ABN 79 497 849 837 reserves the right to make disclosures to relevant authorities where the use of the Monastery Stays website raises a suspicion an offence is being, or has been, committed. In the event of an investigation, Monastery Stays ABN 79 497 849 837 will provide access to data to any law enforcement agency exercising a warrant to inspect our logs.

Security of Information

We take reasonable precautions to keep your personal information secure. Access to your personal information is permitted among our employees only on a need-to-know basis and is controlled by security processes and is for the express purpose for which it was collected.

Changes to our Privacy Policy

Monastery Stays ABN 79 497 849 837 reserves the right to change or remove this privacy policy at our discretion. If we decide to change our privacy policy we will post those changes here. We encourage you to visit this area frequently to stay informed.

For further information please contact us.

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Disclaimer


At Monastery Stays ABN 79 497 849 837, while we make every effort to ensure the material on this site is accurate and up-to-date when we publish it, you should exercise your own independent skill and judgement before you rely on it. In any important matter, you should seek professional advice relevant to your own circumstances.

The listing of a person or organisation in any part of this website does not imply any form of endorsement by Monastery Stays ABN 79 497 849 837 as to the suitability, quality or acceptability of the products or services provided by that person or organisation. Similarly, links to other websites have been inserted for your convenience and do not constitute endorsement of material as to acceptability, suitability or quality at those sites, or any associated organisation, product or service.

Throughout its website Monastery Stays ABN 79 497 849 837 provides links to other websites solely for the users convenience. By providing these links, Monastery Stays ABN 79 497 849 837 assumes no responsibility for, nor does it necessarily endorse, these websites, their content, or their sponsoring organizations.

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Copyright

Monastery Stays ABN 79 497 849 837 is our compilation of specific travel intelligence, and it can be pretty tempting for other people to 'borrow' some of our work and publish it themselves (particularly on the Internet).

Monastery Stays ABN 79 497 849 837 has invested a lot of effort, time, money, and individual creativity into our service and we're not keen on having the results of our hard work stolen.

Obviously we don't have ownership of the kind of information anyone can dig up, but we most certainly can own our website and its contents. We also own the choice of words we've made, that is, the way we've expressed the information. Copyright protection also applies to the visual elements in our service, and sometimes to the outcome of collecting together information or data in certain compilations.

Let's just say, unless legal exceptions apply, our permission is needed before reproducing a 'substantial' part of a copyrighted work. 'Substantial' can be in quality or quantity. Uses requiring permission include making translations or putting content on the web.

To this end:

The content and information on this website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is proprietary to us.

You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this website.

Additionally, you agree not to:
  1. use this Website or its contents for any commercial purpose;
  2. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  3. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  4. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  5. deep-link to any portion of this Website for any purpose without our express written permission; or
  6. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  7. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Monastery Stays ABN 79 497 849 837 in connection with the Website or the services

Contact us first as we hate to meet in court.

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Disputes

In the event of any dispute with Monastery Stays ABN 79 497 849 837, the law of the State of South Australia will apply and any legal action will be heard within the jurisdiction of South Australia.

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