Travel Agent Terms and Conditions

By registering for an Account ('Travel Agent Console') with Monastery Stays, you ('the Agent') understand and accept the following terms and conditions of the Booking and Advertising services provided by www.monasterystays.com ('Monastery Stays').


1. Monastery Stays and the Agent are independent and are not legal partners.

2. The Agent's registration for an Account with Monastery Stays is for the express purpose of providing their services as a Travel Agent to persons in booking Travel Plans through Monastery Stays. The Agent supplies their registration information for the express purpose and understands the Monastery Stays Privacy and Security Policy which applies.

3. The Agent is solely responsible for all Account content. The Agent represents and warrants that all Account content is complete, correct and current and will not violate or encourage violation of any applicable laws, regulations, code of conduct, or third party rights. Violation may result in immediate termination of the Agent Account with Monastery Stays without notice and may subject the Agent to legal penalties and consequences. The Agent indemnifies Monastery Stays from any third party claim or liability arising from errors or omissions in the Account content. The Agent will contact Monastery Stays immediately it becomes aware of any Account content requiring amendment.

3. The Account is provided for the fee explained on submission of the registration. Monastery Stays reserves the right to alter this fee from time to time.

4. Monastery Stays reserves the right to accept the Agent's Account and/or grant ancillary services on that Account and will email the Agent with notification of any amendments or further information required to accept; or refusal to accept the Agent's Account.

5. Acceptance of a registration for an Agent Account with Monastery Stays allows the Agent access to their Travel Agent Console on www.monasterystays.com.

6. Acceptance of a registration for an Agent Account with Monastery Stays allows the Agent access to Advertising on www.monasterystays.com and as such, additional information appended to the Account in submission of Advertising and acceptance of Advertising on www.monasterystays.com is subject to these Terms.

7. Advertising is available only to Agents who provide physical accessibility to Travel Agent services. Agents who provide only online Travel Agent services are not eligible for Advertising. Agent Account information will be assessed for Advertising acceptance.

8. Advertising is provided for the express purpose of referring persons requiring Travel Agent services in booking Travel Plans on www.monasterystays.com. Monastery Stays will audit that Agents are providing such services to referrals and reserves the right to suspend and or cancel a Agent Account in the event of breach of the express purpose.

9. Monastery Stays makes no warranty or representation of the referrals received by the Agent and the Agent makes no claim of Monastery Stays with respect to the referrals received.

10. Agents shall indemnify and defend Monastery Stays from any third party claim or liability arising from the Agents use of www.monasterystays.com.

11. Monastery Stays may modify the website or these Terms and Conditions at any time without liability and your use of www.monasterystays.com after notice that these Terms and Conditions have changed indicates acceptance of the Terms.

12. The Agent may cancel their Account or Advertising independently by email instruction to Monastery Stays. Monastery Stays will remove the Account or Advertising from www.monasterystays.com as soon as possible.


Terms governing Bookings

13. The Agent warrants that they shall read, understand and represent Monastery Stays to the person(s) using the Agent's services in accordance with these Terms and Conditions and the detail supplied at www.monasterystays.com; including but not limited to, all Preferences accessible for booking and booking support material supplied in the FAQs

14. The Agent submits Preference(s) for booking in the format of a Travel Plan through their Travel Agents Console, accessible to an approved Account on the System. No other booking process is accepted.

15. Monastery Stays provides it's booking services to the Agent, as its Customer and as such the Customer Terms & Conditions apply jointly to the Agent and the person(s) using the Agent's services.

16. Monastery Stays only works with Agents through the details shown in the Account, as such it is the Agent's responsibility to ensure the accurate maintenance of this detail.

17. A Travel Plan submitted online through the Travel Agents Console is processed in accordance with the Customer Terms & Conditions.

18. For a confirmed Travel Plan, Monastery Stays will pay the Agent a Commission. The Commission rate is currently equal to 1.0%-5.0% of the Total Cost of Accommodation for the confirmed Preference(s) as shown in the Travel Plan.



19. The Commission is paid according to the instruction provided by the Agent on submission of the Travel Plan.

20. Booking changes on Travel Plans submitted through the Travel Agents Console are processed as if new bookings and the Pay Now variance (increase or decrease) is reconciled against the corresponding Commission (increase or decrease). In the situation of a group booking (greater than 10 guests), this is to a minimum of ten guests. This fair, transparent and reconciled process ensures the confirmed Travel Plan reconciles to the current Price and dates booked for the confirmed Preference(s).

Booking changes should be communicated in the first instant to reservations@monasterystays.com. Monastery Stays will provide specific instruction with regard to booking changes to ensure the efficient and reconciled amendment of the confirmed Travel Plan.

21. Booking changes in no way affect the Cancellation Policy stated in the Customer Terms & Conditions.

In these Terms & Conditions , these terms have the following meaning:

'Agent' - you, per acceptance of an Account with access to the Travel Agent Console at Monastery Stays.

'Monastery Stays' - www.monasterystays.com - Monastery Stays Pty Ltd ABN 48 075 875 133

'Travel Agent Console' - is the online facility offered to Travel Agents at Monastery Stays. The facility provides to approved Account holders, the process for the submission and management of Account specific bookings through the Monastery Stays Travel Plan booking service; and Advertising of Account holders Travel Agent services to visitors to Monastery Stays.

'Travel Plan' - the accommodation requirement configured by the Customer on www.monasterystays.com

'Preference'- a three (3) letter, three (3) digit identification code for a Monastery, as shown on www.monasterystays.com

'Customer' - you and/or the person(s) using the Agent services.