Booking result? Your Travel Plan result will be available in your Customer Console, log in as explained above.
Processing of your Travel Plan can take up to three (3) days from completion of the Travel Plan Authorisation. Monastery and convent guest houses are not hotels with instant bookings, we work for you, our booking system is thorough and understands each guest house's proceses.
We will not leave you wondering and you should expect communication from us via email within this three (3) day processing timeframe.
You are welcome to Contact Us via the website if you have any questions not covered in these comprehensive FAQs.
If successful, your Customer Console will show your Travel Plan as confirmed and 'clicking' on the Travel Plan will give you instruction for accessing your Booking Information Package.
If your Travel Plan was not successful, 'clicking' on the Travel Plan will give you instruction about what happened and guidance on how to work with us to try and secure you a reservation.
Back to Top How do I find my booking? You have your own Customer Console to access your Travel Plan(s) - both Saved Travel Plans (pre-booking) and Travel Plans for which you have completed the Travel Plan Authorisation (submitted for booking).
Login to your Customer Console by clicking this link or from the My Plans button to right.
Use your:
Email Address: To which the Save/Travel Plan Authorisation notification email was sent. This is Case Sensitive, so note the format.
Travel Plan ID: as found in the Save/Travel Plan Authorisation notification email.
Then follow the on-screen instructions to access the current status of your Travel Plan.
Back to Top What is my Booking Information Package? Your Travel Plan result will be available in your Customer Console, log in as explained above.
If successful, your Customer Console will show your Travel Plan as confirmed and 'clicking' on the Travel Plan will give you instruction for accessing your Booking Information Package.
The Booking Information Package for your confirmed booking will include:
Receipt - for your booking through Monastery Stays booking services, with confirmation of the Total Cost of accommodation you have seen and authorised on the website, the Pay Now amount paid on confirmation of your booking and the balance payable at the accommodation (Pay Later amount) in Italy.
Letter of Introduction - for each booking. This is your personalised bilingual check-in document which you must take to Italy and present on arrival at the booked guest house. It contains all contact details for your booking and confirmed details of your booking - room(s), nights and the balance payable at the accommodation (Pay Later amount).
If required by the monastery or convent guest house, there will be a Client Confirmation Advice form. This is a pre-formatted document for you to finalise and fax/email yourself as security guarantee of your booking to the monastery. It contains thorough guidelines for you.
Google Maps - for each confirmed booking we provide you with links to pre-set Google Maps defining the location of your accommodation. You can adjust and print these as required to create route-maps and use in conjunction with the address details on your Letter of Introduction.
Looking for your Plan? Login Now! Saved Plans or Paypal submitted Plans accessed through the Customer Console
Travel Agents Click here to login or register now.
Sharing with friends and family? Use the Share button on a Monastery Stays guest house page or search page
